Shipping Policy

Shipping Policy

Thank you for shopping with THRONE TERRA. We offer worldwide shipping for JOYTOY Warhammer 40K figures, upgrade parts, custom repaint services, and collectible items.

Shipping Origin

All orders are shipped from China. Each order is carefully processed and packed to ensure safe delivery to collectors worldwide.

Order Processing & Production Time

Processing and shipping times vary depending on the product type. Please review the estimated timelines below:

  • In-Stock Items – Typically processed and shipped within 2–5 business days.
  • Upgrade Parts – Estimated production time is approximately 2–4 weeks.
  • Custom Repaint Items – Due to the handcrafted nature, production time is approximately 8–10 weeks, depending on complexity.
  • Pre-Order Items – Shipping timelines will be stated on the product page. Please refer to the product description for release estimates.

Estimated Delivery Time

Once shipped, delivery typically takes 7–15 business days for most countries. Actual delivery times may vary depending on destination, customs processing, and local carrier conditions.

Tracking Information

Tracking information will be provided once your order has been shipped. You can use the tracking number to monitor your shipment status.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees depending on the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping fee.

Shipping Delays

While we do our best to ensure timely delivery, delays may occur due to factors beyond our control, including customs inspections, international logistics delays, public holidays, weather conditions, or peak shipping seasons.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing an order. THRONE TERRA is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Contact Us

If you have any questions regarding shipping, please contact us at:
allen@joytoyoutlet.com